Widespread mobile technology have increased customer service expectations. Recent research conducted by KANA Software found that 5% of 18 to 24 year olds check their phone every minute – an alarming figure indicative of an almos ...

Technology has grown so rapidly in the past few years that businesses are now able to enjoy various means of electronic communication, making it easy to respond quickly and more efficiently in the workplace than it used to be. At ...

Nowadays, there are so many ways of marketing that people are using to promote their business. Some businesses are globally recognized while most of the companies are location-based. And for that purpose, people are preferring loc ...

Are you looking for SMS marketing services for your business? If so, you might also be thinking that whether people using this kind of marketing services are getting satisfying results or not. Before you contact any of the famous ...

Texting, on the other hand, is quite an immediate way that allows the customers to get in touch with your company anytime they want. Your customer service representatives, when trained and equipped with the latest technology SMS c ...

Okay, so you amassed a substantial SMS marketing list, but what about retaining said list? After all, creating a list is one thing, but keeping it is something else! Check out five of the best practices for retaining your opt-in m ...

While companies continue to use mobile marketing tactics to promote and expand their businesses in the U.S. and in the U.K., the mobile marketing industry across the pond continues to trail its U.S. counterpart. It seems everyone ...

Strangely enough, small businesses are not that confident that they can win this game out against the leading guys in the industry. There exists a notion, which is false, that the modern marketing platforms, including SMS marketin ...

There are some other evident factors that should also be taken into account when deciding whether you should launch an SMS campaign or mass messaging via voicemails, such as nature of your content. If your mass-messaging campaign ...

We live in a digital world where calling is not the only way of communication. Instead of taking the time and pounding the phone over and over again, the companies are now using mass texting as a great way to get in touch with the ...